FAQ

bedface has removed the unnecessary layers in the traditional bedding retail process, working directly with a few select makers. Through this, we are able to pass along the savings to our customers. To learn more, check out our About section.

We never thought our sheets would take off as fast as they did. We have been so lucky, but in this whirlwind we sold sheets much faster than we ever expected. What back-order means is that we have temporarily sold out of that specific size and/or color. Don't worry though! We already have our sewers making new sheets sets as you read this. When you purchase back-ordered sheets, we are reserving those for you and will be shipping them to you October 15th, 2016. We know that waiting is no fun (we are doing everything we can to make it sooner) so we are happy to give you 15% off any back-ordered products. Just email info@bedface.com to receive the back-order discount code. Thank you for supporting our dream to change the way people sleep, without customers like you we wouldn't exist.

Most bedding retailers offer a very limited color selection, we think that’s boring. We want to provide our customers with a wide range of colors to choose from, so your bed is exactly how you want it

All bedface bedding is designed using our facetech™ cotton, developed with quality, breathability, comfort, and durability in mind. facetech™ is made of 100% cotton and has a matte finish. It is slightly thicker and more textured than traditional bedding giving it an artisan quality. You can find out more about facetech™ in our Fabric section.

Because we believe in our products and know it is tough to choose your new favourite sheets from any online retailer. That is why we back all of our products by a 100 night guarantee. Sleep on them, dream on them, and wash and dry them. If you don’t love them, simply return them for a full refund. You can find out more information about on how to return our products in our Returns section.

We recommend washing in cold water and then tumble drying on low heat. Our sheets come prewashed, and ready for sleep. Please check out our Care section for additional information.

bedface’s Worldwide Headquarters is located in Vancouver, Canada with our US Headquarters in Point Roberts, Washington. We ship around the world and you won’t pay any extra fees or duties when your sheets arrive at your door. The price you see at checkout is the final price you will pay.

bedface bedding is sold exclusively online at www.bedface.com.

We are committed to offering the highest quality of bedding and a dream-worthy sleep experience.

 If you are unhappy with your purchase, we will happily accept returns within 100 nights of purchase for a full refund or exchange. Returns must be accompanied by the return card and refunds will be made in the original method of payment, minus shipping and handling. We will wash and donate the returned sheets to one of the local shelters in the area.

We stand behind our quality and will accept exchanges beyond 100 nights for manufacturer defects only. For more information, check out our Returns policy.

bedface products ship from our Worldwide Headquarters in Vancouver, Canada.

bedface offers bedding sizes to fit: Twin, Twin XL, Full, Queen, King, and Cali King.

All in-stock orders are shipped out within 24 to 48 hours. That gives us just enough time to package it with love.

From the ship date, it usually takes approximately 3-6 business days for orders within North America, and approximately 5-10 business days for International. You will receive an email with tracking information once your order has shipped. Please note that you will not pay any duties or taxes upon delivery.

Thread count is largely a marketing ploy and isn't actually the best way to determine the quality of your sheets. That's why we don't include it in our descriptions. To learn more about thread count and what you should look for in your sheets, read our blog post on The Thread Count Myth here.